2.0 Introduction

What you will learn

• The 4 basic styles of people at work and how we perceive ourselves in the context of our behavioural style.
• We will explore the basis of the verbal and non-verbal communication and what impact this has.
• Then we will explore how we are perceived by people in our environment.
• Being versatile and how we can improve our behaviour to influence others for a positive outcome.
• And finally, we will focus on some of the common difficulties we find in the workplace, that challenge our ability to get our work done with enjoyment, and what we can do about it to reduce conflict.

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